Terms and Conditions of Service

​

​We currently only clean properties with up to 4 bedrooms and 4 bathrooms.

 

• Equipment expectations 

We provide essential cleaning supplies such as, such as mops, brooms, cleaning cloths, basic and deep cleaning products. Clients are expected to provide a vacuum if needed. Other supplies of clients may be utilized by us so long as it is acceptable by the client.
All clients are expected to provide laundry essentials, such as detergents, fabric softeners, bleach, etc. if needed. 
Any cleaning products or supplies that are specifically needed or preferred by the client must be provided by the client. 
For Airbnb or STR properties, the essential supplies needed to turn over the home, such as dish detergents, paper towels, and tissue paper, etc. must be provided by the client. 
​

• ​​​​Payment for services 

Paying for your service is easy and secure. For first time, one time, and new Residential clients, we require a $40 nonrefundable deposit either directly to our Cashapp or with a Credit/Debit card through our booking site. After we have received payment, your appointment is secure and we will confirm the appointment with you through text and email. Reoccurring appointments are not required to pay a deposit. After the initial deposit is made, the remaining balance is due when the service is complete. We accept cash app, apple pay, all major credit and debit cards and cash. If paying with a credit/debit card, a small processing fee may be applied. If paying in cash, payments must be made at the nearest 'Greendot' ATM near you (the closest 3 locations will be provided prior to services beginning).​

​

For Airbnb or STR properties, we require a $40 nonrefundable deposit for every appointment either directly to our Cashapp or with a Credit/Debit card through our booking site. After we have received payment, your appointment is secure and we will confirm the appointment with you through text and email. After the initial deposit is made, the remaining balance is due when the service is complete. We accept cash app, apple pay and all major credit and debit cards. If paying with a credit/debit card, a small processing fee may be applied.

​

Seniors citizens when booking residential services over the phone and wanting to pay in cash, are  exempt from paying a deposit online however, $40 must be paid upfront before services begin and the rest must be paid at the nearest 'Greendot' before the end of a session.

​

Discounts are not applied to already discounted services or specials.

​

• Dispute resolution 

Our goal is to give exceptional results to our clients and maintain a 100% satisfaction rate. Unfortunately, if one of our clients is dissatisfied, we understand and are patient. We ask that clients address any issues with their cleaner before they leave the property so the issue can be resolved right away. If this is not possible then please contact us by phone, text, or email asap. We will agree to a time to resolve the issue the same day as a result of our inability to meet their expectations.

​

• Scheduling/Rescheduling and Term/Termination

When booking, the maximum amount of offered labor time is 8 hours. The amount of time required for a clean will greatly depend on the size of the property and if additional services such as deep cleaning addons or organizing is requested. If the property size and condition seem to require more than 8 hours of service, then more sessions will need to be booked on separate days. We will discuss the best options for your cleaning needs prior to conducting the service.

​​

Clients are able to rebook previously booked services when they create a profile on our website which allows them to manage bookings and account information and view past and upcoming bookings.

​

If a service(s) needs to be rescheduled by the client, then it can be done so online by the client when creating a profile on our website to manage bookings or by giving a notice via call, text or email at least 40 hours in advance for no fee to occur. If a notice is not given by this timeframe, then a late rescheduling fee of an $15 upcharge will occur if there is a newly established booking. 

​

If for any reason a service is rescheduled less than 20 hours on our end, then a $15 discount will occur for the newly established booking.

​

Clients are free to terminate or change their reoccurring cleaning services at anytime by creating a profile on our website to manage bookings or by kindly informing their cleaner in person or by giving a notice via phone, text, or email at least 24 hours in advance.

​

Nene's Neat Services has the right to terminate any service at any time. Failure of a client to cover all expenses after the completion of services will result in a violation of our terms and no further business with Nene’s Neat Services.