To schedule a time to talk please text: (904) 846-1404 | Email: Info@nenesneatservices.com | Service Hours: 8:00 AM - 4:00 PM
What to Expect When Booking With Us
At Nene’s Neat Services, we know that welcoming a cleaning service into your home is a big decision. That’s why we strive to make the process smooth, transparent, and stress-free from start to finish. Whether you’re booking a one-time deep clean or setting up recurring services, we’re here to ensure you feel comfortable and confident every step of the way.
This page will walk you through what to expect when booking our services, so there are no surprises—just a seamless experience and a beautifully cleaned space!
When Booking — Residential Cleaning Service
When booking a residential cleaning service with Nene's Neat Services, it’s important to know that the first cleaning—whether a deep clean or basic cleaning—may take longer than future visits. This is because we take the time to learn your home and ensure every detail is covered. Once the initial cleaning is complete, we’ll be familiar with your space, allowing us to clean more efficiently in subsequent visits.
Nene's Neat Services also offers recurring residential cleaning at discounted rates!
Before Your Appointment
✅ Step 1: Get a FREE instant estimate by filling out our Residential Cleaning Estimate Form online or by contacting us directly, and we’ll complete it for you.
✅ Step 2: Once your form is submitted, you'll receive an email with your estimate and an option to book.
✅ Step 3: Choose your preferred date and time for the service, then secure your appointment by paying the deposit. You can complete this process online or call us to make the payment over the phone. A confirmation email or text will follow.
At the Time of Your Appointment
✅ Step 1: We’ll arrive 15-30 minutes before the scheduled time to ensure a smooth setup. Upon arrival, your cleaner will conduct a walkthrough and inspection of all areas to be cleaned. If any add-ons or extra time are needed, this will be discussed with you before service begins.
✅ Step 2: Half of the remaining balance will be due before cleaning starts.
✅ Step 3: Near the end of the cleaning session, you will receive an invoice via text or email to complete the remaining payment. Pay your cleaner for their hard work and enjoy your fresh, sparkling home!
New Clients & First Time Appointments
When Booking — Move-In/Out Cleaning Service
Moving can be stressful, but your cleaning experience doesn’t have to be! Whether you’re preparing for new beginnings in a fresh space or ensuring your old home is spotless for the next occupants, Nene’s Neat Services is here to make the process smooth and hassle-free.
Since move-in/move-out cleanings require extra attention to detail, these services may take longer than standard cleanings. Our team will thoroughly clean the space from top to bottom, ensuring it’s fresh, sanitized, and move-in ready.
Before Your Appointment
✅ Step 1: Get a FREE instant estimate by completing our Move-In/Out Cleaning Estimate Form online or calling us to have it completed for you.
✅ Step 2: Once submitted, you’ll receive an email with your estimate and the option to book your service.
✅ Step 3: Choose your preferred date and time, then secure your appointment by paying the deposit. This can be done online or over the phone, and you’ll receive a confirmation email or text.
At the Time of Your Appointment
✅ Step 1: We’ll arrive 15-30 minutes before the scheduled time to assess the space. A walkthrough will be conducted to identify any areas needing special attention. If any add-ons or extra time are required, we’ll discuss them with you before starting.
✅ Step 2: Half of the remaining balance will be due before service begins.
✅ Step 3: Once the cleaning is complete, an invoice will be sent via text or email to finalize the remaining payment. Pay your cleaner and enjoy a spotless, move-in-ready home!
When Booking — Pre & Post-Renovation Cleaning Services
Renovations can breathe new life into a space, but they often leave behind dust, debris, and a mess that needs expert attention. Whether you're preparing for a renovation or putting the finishing touches on a freshly updated space, Nene’s Neat Services ensures your home is clean, fresh, and ready to enjoy.
Pre-renovation cleanings focus on removing dust and buildup to create a clean foundation before work begins, while post-renovation cleanings tackle lingering dust, paint splatters, and construction residue to restore your space to perfection.
Before Your Appointment
✅ Step 1: Get a FREE instant estimate by filling out our Pre-Renovation Cleaning Estimate Form or the Post-Renovation Cleaning Estimate Form online or calling us for assistance.
✅ Step 2: After submitting your form, you'll receive an email with your estimate and an option to book.
✅ Step 3: Select your preferred date and time, then secure your appointment by paying the deposit. You’ll receive a confirmation email or text once booked.
At the Time of Your Appointment
✅ Step 1: We’ll arrive 15-30 minutes before the scheduled time to assess the space. A walkthrough will be conducted to determine any areas that need extra attention. If add-ons or extra time are needed, we’ll discuss them with you before starting.
✅ Step 2: Half of the remaining balance will be due before service begins.
✅ Step 3: Near the end of the session, you’ll receive an invoice via text or email to complete the remaining payment. Pay your cleaner and enjoy a dust-free, beautifully refreshed space!
When Booking — a Cleaning Special
Our cleaning specials are designed to target specific areas, giving your home the extra care it needs without the commitment of a full-service clean. Whether you're tackling a high-traffic zone, refreshing a particular space, or taking advantage of a seasonal offer, Nene’s Neat Services makes booking simple and stress-free.
Since our specials focus on specific tasks, they are typically quicker than full-service cleanings. However, depending on the condition of the area, additional time or services may be recommended.
Before Your Appointment
✅ Step 1: Check out our current cleaning specials and get a FREE instant price by filling out our Nene's Neat Services Cleaning Specials form online or calling us to assist.
✅ Step 2: Once you submit your form, you’ll receive an email with your price and the option to book.
✅ Step 3: Choose your date and time, then secure your appointment by paying the deposit. You'll receive a confirmation email or text once booked.
At the Time of Your Appointment
✅ Step 1: We’ll arrive 15-30 minutes before the scheduled time to assess the space. A walkthrough will be conducted to determine any areas that need extra attention. If add-ons or extra time are needed, we’ll discuss them with you before starting.
✅ Step 2: Half of the remaining balance will be due before service begins.
✅ Step 3: Near the end of the session, you’ll receive an invoice via text or email to complete the remaining payment. Pay your cleaner and enjoy a refreshed space!
When Booking — Organizing Services
A clutter-free space brings peace of mind! Whether you need a quick refresh, a complete overhaul, or something in between, Nene’s Neat Services makes the process simple. Our organizing services are booked by the hour, allowing you to choose the time that best fits your needs. If additional time is required, we’ll assess and discuss options upon arrival.
Before Your Appointment
✅ Step 1: Browse our organizing service options and decide how many hours you’d like to book based on your needs. If unsure, we recommend starting with a reasonable timeframe, and we can adjust as needed.
✅ Step 2: Select your date and time and complete your booking online or over the phone. A deposit will be required to secure your appointment, and you'll receive a confirmation email or text.
✅ Step 3: Prepare for the session by identifying priority areas or any specific requests you have. If decluttering is involved, consider setting aside unwanted items in advance to maximize time.
At the Time of Your Appointment
✅ Step 1: We’ll arrive 15-30 minutes before the scheduled time to assess the space. If more time is needed, we’ll discuss options before proceeding.
✅ Step 2: Half of the remaining balance will be due before we begin organizing.
✅ Step 3: As the session wraps up, you’ll receive an invoice via text or email for the final balance. Pay your organizer and enjoy a beautifully arranged space!
When Booking — Airbnb Cleaning Service
Keeping your short-term rental spotless is key to happy guests and great reviews! At Nene’s Neat Services, we provide thorough Airbnb cleanings to ensure your space is refreshed and guest-ready every time. Whether it’s a one-time turnover or recurring service, we make the process seamless so you can focus on hosting.
Before Your Appointment
✅ Step 1: Get a FREE estimate by filling out our Airbnb Cleaning Estimate Form online or calling us for assistance.
✅ Step 2: After submitting the form, you’ll receive an email with your estimate and the option to book.
✅ Step 3: Choose the date and time for your cleaning based on your guest check-in/out schedule. We recommend booking in advance to guarantee availability. Then pay the deposit to secure your spot—your appointment is locked in! You’ll receive a confirmation email or text once booked.
At the Time of Your Appointment
✅ Step 1: We’ll arrive on time and follow a structured cleaning process to prepare your space for the next guest. If additional tasks are needed, we’ll discuss them before proceeding.
✅ Step 2: The remaining balance will be due before the cleaning begins.
✅ Step 3: Once the service is complete, you’ll receive an invoice via text or email along with images of the refreshed space to welcome your next guest!
Recurring Appointments
When Booking — Recurring Residential Cleaning Services
Enjoy a consistently clean home without the hassle of rebooking! Our recurring residential cleaning services ensure your space stays fresh on a schedule that works for you—whether weekly, biweekly, or monthly. Once your first cleaning is complete and your recurring plan is set, there’s no need for a deposit to hold your future appointments.
What to Expect
🕒 Arrival Time: Please allow up to 30 minutes for your cleaner(s) to arrive. We schedule with flexibility to account for traffic, weather, and any extended time needed at previous appointments.
💰 Payment: Unlike first-time cleanings, full payment is due at the end of service—no upfront costs required! You’ll receive an invoice via text or email when the job is complete.
🔄 Adjustments & Preferences: Your cleaning plan is designed to fit your needs, but if any adjustments are needed, just let us know! We can modify your service based on your preferences or any changes in your home.
🏡 A More Efficient Clean: Since we’re already familiar with your home’s layout and needs, recurring cleanings tend to be quicker than the first session—giving you the same great results in less time!
When Re-Booking — Airbnb Cleaning Services
Ensure your Airbnb property is always spotless with our easy-to-book cleaning services. Once your property information is saved, rebooking is quick and simple. Just log in, select your desired date and time, and book in advance to secure your cleaning slot.
What to Expect
🕒 Arrival Time: We arrive on time for your scheduled cleaning to ensure everything is done as planned.
💰 Payment: Full payment is due upfront at the time of booking, which secures your appointment and confirms your service.
🔄 Adjustments & Preferences: If you need to make any adjustments or have specific requests for your cleaning, feel free to let us know when booking or ahead of your scheduled service.
🏡 Efficient Booking: Since your property details are saved, rebooking is smooth and convenient—just log in and pick the date and time that works for you!